Terms of Service

1. The service

TAM offers a SaaS platform of AI agents for customer service and business operations, along with assessment, implementation, automation and integration services with other systems.

Each client's features, channels, scope and commercial terms (including pricing, billing and, if any, service levels) are defined in the corresponding proposal, order or contract. Where a written agreement with the client exists, it prevails over these terms to the extent it provides otherwise.

Features shown on the site as "in development" or as part of the roadmap are not part of the service until agreed and available.

2. Accounts and access

The client is responsible for the people it gives access to the platform, for keeping their credentials confidential, and for telling us if it detects unauthorized access.

3. TAM's responsibilities

• To provide the agreed services with professional diligence.
• To handle data according to our Privacy Policy and, when processing data on the client's behalf, according to its instructions.
• To apply reasonable security measures proportionate to the service.
• To inform the client about relevant changes to the service that affect it.

4. Client responsibilities

• To have the necessary legal basis and give the appropriate notices to the people whose data it processes with the platform (for example, its customers or staff).
• To authorize only integrations and accounts it is entitled to connect.
• To provide accurate and lawful information, instructions and content (such as the knowledge base).
• To review the results of agents and automations, and keep human oversight over important decisions.
• To comply with the terms of third-party services it uses with TAM, such as Google or WhatsApp.

5. Acceptable use

The service must be used for lawful business purposes. You may not:

• Send spam or unsolicited messages, or contact people without the necessary authorization.
• Use the service to deceive, impersonate others or infringe third-party rights.
• Process data the client has no right to use.
• Attempt unauthorized access to the platform, other accounts or connected systems, or interfere with their operation.
• Introduce malicious code or use the service in a way that endangers its security or that of other clients.

6. AI-generated output

AI agents may produce inaccurate or incomplete answers or results. The platform allows cases to be escalated to people, and the client should configure and review workflows according to the risk of each operation.

7. Third-party integrations

The service may connect with third-party products such as Google (Gmail), WhatsApp or the client's other systems. Their use is subject to each provider's terms and policies.

TAM does not control those services. Their changes, outages or restrictions may affect features that depend on them. The client can revoke an integration at any time; when it does, the related features will stop working.

Third-party trademarks belong to their respective owners. Their mention does not imply association or certification.

8. Data and intellectual property

The client keeps ownership of its data and the content it provides. TAM keeps ownership of the platform, its software and its materials. The client authorizes us to use its data only as needed to provide the service, in accordance with the Privacy Policy.

9. Availability and limitations

We work to keep the service available and working properly, but we do not guarantee it will run without interruptions or errors. There may be maintenance, provider failures or causes beyond our control.

Unless otherwise agreed in writing, the service is provided without service level commitments (SLA). To the extent permitted by applicable law, TAM is not liable for indirect damages or for losses arising from third-party services or from use of the service contrary to these terms.

10. Suspension and termination

We may suspend or limit access in case of a breach of these terms, a risk to the security of the service or of third parties, or a legal requirement. Where reasonable, we will notify the client in advance.

The client may stop using the service and revoke its integrations at any time, in accordance with its contract. When the service ends, data will be handled according to the Privacy Policy and what was agreed with the client.

11. Changes to these terms

We may update these terms. We will publish the current version on this page with its update date and inform clients about relevant changes.

12. Contact

For questions about these terms or support, write to michaelballestero@theagenticmethod.io.